Refunds and Return Policy
Please review the following Refunds and Return Policy carefully. This policy applies to the services provided on the OFFTune website, including music Learning online courses, online singing contests, studio services, and digital shopping. By accessing or using the services, you agree to be bound by this policy. If you do not agree with any part of this policy, please refrain from using the services.
1) Course Enrollment Refunds:
At OFFTUNE, we value customer satisfaction and strive to provide a positive learning experience through our digital online music courses. While we generally do not offer refunds for digital courses, we understand that situations may arise where multiple payments occur inadvertently. Therefore, we have implemented the following refund policy:
a) Multiple Payments:
a. If a customer unintentionally makes multiple payments for the same music course, we are committed to rectifying the issue.
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b. To be eligible for a refund, the customer must provide proof of the multiple payments, such as transaction receipts or other relevant documentation.
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c. Upon verification of the duplicate transactions, we will gladly issue a refund for the extra payment(s) promptly.
b) Course Satisfaction:
a. We take pride in delivering high-quality digital music courses that meet or exceed your expectations.
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b. Before enrolling in a music course, we encourage you to review the course details, including the curriculum, instructor information, and any available previews, to make an informed decision.
c) Customer Support:
a. Our dedicated customer support team is available to address any concerns or queries you may have prior to enrolling in a music course.
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b. b. If you encounter any issues related to payments or have questions about our refund policy, please reach out to our customer support team for assistance.
2) Online Singing Contest Refunds:
Contest entry fees for the Singing Monthly Contest on the OFFTUNE website are generally non-refundable. Refunds may be considered on a case-by-case basis only under exceptional circumstances, at the discretion of OFFTUNE. In the event of technical issues or errors caused by OFFTUNE that impact the fairness of the contest, appropriate measures will be taken. Refund requests must be submitted in writing and will be evaluated individually. OFFTUNE reserves the right to modify this refund policy at any time. Please contact our customer support team for any further assistance regarding refund inquiries or contest participation. In the event of contest cancellation for any reason, participants will be eligible for a refund of their contest entry fees. Contest entry fees will be fully refunded to the participants' original payment method. OFFTUNE is committed to providing fair and enjoyable contests, and if circumstances require the cancellation of a contest, we will ensure that participants are promptly refunded. For any inquiries or concerns regarding refunds or contest participation, please contact our customer support team for further assistance.
3) Digital Shopping Refunds:
a. All sales of digital products, including downloadable music, sound packs, or other digital goods, are final and non-refundable.
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b. We strive to provide accurate descriptions and previews of our digital products to ensure customer satisfaction.
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c. However, in exceptional cases where there is a proven technical issue or error on the part of OFFTUNE, refunds may be considered on a case-by-case basis. To request a refund, customers must submit a written refund request, including relevant details and supporting documentation, if applicable. OFFTUNE reserves the right to evaluate refund requests and make a final determination. Please contact our customer support team for any further assistance or inquiries regarding refunds on our website.
3) Studio Service Refunds:
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Refunds for Music Studio services provided by OFFTUNE (including Song Making, Music Production, Mixing, Mastering, and Video Production) are subject to the following policy:
a) Payments :
a. All payments made for Music Studio services are non-refundable, except as outlined below.
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b. Customers are responsible for ensuring the accuracy of their requirements and specifications before making a payment.
b) Exceptional Circumstances:
a. In the unlikely event of a major technical issue or error on the part of OFFTUNE that significantly impacts the quality or delivery of the requested service, a refund may be considered.
b. Refund requests in such cases must be submitted in writing, providing detailed information and any supporting evidence.
c) Client Satisfaction:
a. We prioritize client satisfaction and strive to deliver high-quality Music Studio services.
b. We encourage clear communication and collaboration throughout the project to ensure your requirements are met.
d) Service Completion:
a. Once the Music Studio service is completed and delivered to the client, refunds will not be granted.
b. Requests for modifications or adjustments to the delivered service can be discussed on a case-by-case basis.
e) Refund Discretion:
a. Refunds, if approved, will be processed at the discretion of OFFTUNE.
b. Refund amounts, if applicable, will be determined based on the nature and extent of the issue.
4) Refund Processing:
a. Refund requests must be made in writing to our customer support team, providing relevant details, including the reason for the refund request and supporting documentation, if applicable.
b. Refunds will be processed within 7 days after the approval of the request, and the funds will be returned to the original payment method used for the transaction.
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5) Changes to Refund Policy :
a. OFFTUNE reserves the right to modify or update this Refunds and Return Policy at any time.
b. Any changes to the policy will be effective immediately upon posting on the OFFTUNE website.
Please note that this Refunds and Return Policy applies only to the services and digital products provided directly by OFFTUNE. If you make any purchases or transactions through third-party platforms or vendors, their respective refund and return policies will govern those transactions.
If you have any questions or require further clarification regarding our Refunds and Return Policy, please contact our customer support team for assistance.